Notification Settings
What the customer, the recipient and your team receive at each stage of an order.
Customer notifications
Channels used for each order lifecycle event.
| Event | SMS | ||
|---|---|---|---|
| Order placed | |||
| Payment received | |||
| Order confirmed | |||
| Personalisation approved | |||
| Order packed | |||
| Shipped with tracking | |||
| Out for delivery | |||
| Delivered with photo proof | |||
| Delivery failed | |||
| Refund processed |
Senders
Internal alert routing
High-value order alert
Ops + Finance channel, orders above ₹50,000
Low stock alert
Warehouse channel, at reorder point
NDR / RTO raised
Delivery channel, immediately
Failed payment
Finance channel, hourly digest
Corporate quote approval
Corporate sales channel
Nightly trading digest
Leadership email, 08:00 IST